Can extension 100 log out from Queue A while remaining active in Queue B?

Prepare for the 3CX Academy Intermediate Certification Exam with our quiz. Use multiple choice questions, flashcards, hints, and detailed explanations to enhance your learning. Ensure you're ready to succeed and advance your 3CX expertise!

The concept of logging in and out of queues in a system like 3CX refers to how call center agents manage their availability for receiving calls. When an extension is part of multiple queues, the ability to log out from one queue while remaining active in another depends on the system's design and functionality.

In this case, the correct response emphasizes that an extension cannot selectively log out from one queue while staying logged in to another. When an agent logs out, they are typically affecting their status for all queues they are associated with, hence they cannot simply choose to be inactive in one while active in another. This design maintains consistency in the call distribution system to ensure that all agents are managed fairly across the different queues they belong to.

The other options suggest scenarios that either allow selective log-outs or tie the action to permissions or administrative oversight. However, these scenarios do not reflect the standard operational functionality within the 3CX system, reinforcing that the nature of logging out is all-encompassing for each agent across associated queues.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy