Does the order of agents in Queues affect the results when using the "Round Robin" polling strategy?

In a "Round Robin" polling strategy, the order of agents in queues does indeed affect the results. This method implies that calls are distributed to agents in a predetermined sequence, and this sequence is strictly adhered to as calls come in. Each agent receives a call in the order they are listed, meaning that the first agent will always be the first to receive a call, followed by the second, and so on.

As a result, if the order of agents is altered, it directly changes the distribution of calls among the agents. For example, if two agents are swapped in the queue, the one who was previously first will now get calls before the one who was second. This systematic approach to call distribution plays a significant role in how agents handle their workload and can even influence factors such as wait times and overall customer satisfaction.

Given this understanding, it is clear that the arrangement of agents is crucial in determining how effectively they manage incoming calls under a Round Robin strategy. Therefore, the sequencing of agents plays an integral part in the functioning of this call distribution methodology.