Explain the concept of a "Ring Group" in 3CX.

The concept of a "Ring Group" in 3CX refers to a feature designed to enhance call management by allowing multiple extensions to receive incoming calls either simultaneously or in a specified order. When a call comes in, the system can be configured to ring all members of the ring group at once, ensuring that the call is promptly answered. Alternatively, it can ring the extensions in a sequential manner, reaching out to the first extension for a set time before moving to the next one. This functionality is particularly useful in scenarios where a team needs to collaborate on answering calls, ensuring that no call goes unanswered and that customers receive timely support.

Other choices describe functionalities that do not align with the purpose of a ring group—such as limitations on receiving calls or routing calls to voicemail—clearly distinguishing the specific role of ring groups in call distribution within the 3CX system.