How are music on hold configurations managed in 3CX?

In 3CX, music on hold configurations are managed through the management console where users can easily upload audio files. This method allows for a straightforward and flexible approach to customize the on-hold experience for callers. By uploading audio files directly into the system, administrators can select what plays for callers placed on hold, enhancing the customer experience during wait times with tailored or branded music or messages.

Managing music on hold in this way eliminates the need for physical hardware adjustments or calling technical support for changes, making the process user-friendly and accessible for those familiar with the management console. It also does not rely exclusively on external music services, giving users the autonomy to choose their music and control their branding directly within the platform. This capability is integral to creating a professional atmosphere for callers while they await a representative.