How can administrators monitor call activity in 3CX?

Monitoring call activity in 3CX is efficiently accomplished through the Call Logs and Reports sections available within the management console. This built-in functionality allows administrators to access detailed records of call activities. These records typically include information such as the duration of calls, timestamps, call statuses, and other relevant metrics that provide insights into call performance and usage patterns.

Utilizing the management console streamlines the monitoring process since all the necessary data is gathered and presented in a user-friendly format. This approach not only enhances operational oversight but also enables administrators to make informed decisions based on accurate and readily available data.

In contrast, relying on user complaint letters for monitoring call activity would not provide a comprehensive view of call metrics and may miss significant amounts of data. Similarly, manually tracking each call on paper is impractical, inefficient, and prone to errors, making it a less effective method. While external software could offer call analysis features, 3CX's native tools are specifically designed for effective monitoring, making option A the most reliable and efficient choice.