If an extension is in Do Not Disturb mode, will calls to its ring group be directed to voicemail?

When an extension is set to Do Not Disturb (DND) mode, it is designed to prevent incoming calls from reaching that extension, directing those calls instead to voicemail or to the next available destination based on the specific call handling configuration. However, when it comes to ring groups, calls are typically routed to all available members of the group who are not in DND mode. Therefore, even if one member of the ring group is on DND, calls to the ring group will continue to ring other extensions that are available to receive those calls.

This is crucial because it highlights that the functionality of DND in relation to ring groups operates differently than how it affects direct calls to that specific extension. In short, calls targeting the ring group will not be shunted directly to voicemail just because one member is on DND; those calls will still attempt to find available members of the group to pick up the call.