Is it possible for an agent logged in to two Queues to log out from only one of them?

The assertion that an agent logged in to two Queues cannot log out from only one of them is accurate because of the way agent and queue management is structured in most systems, including 3CX. When an agent logs into the system, their status is typically unified across all queues they are part of. This means that their ability to manage their availability is tied to their overall agent status rather than being compartmentalized based on specific queues.

In typical configurations, logging out of a queue generally represents a full logout from the system for that customer support role, as it is geared towards maintaining consistent service levels across the queues. This prevents scenarios where an agent might be available in one queue while being logged out of others, which could lead to increased response times and confusion in handling customer requests.

The options that suggest the possibility of selective logout either imply configurations or conditions that generally do not exist in standard operational practices. Therefore, the conclusion that agents cannot log out from only one Queue reflects a foundational aspect of how agent management operates within the 3CX framework.