What is required to integrate a 3CX system with Microsoft Teams?

Integrating a 3CX system with Microsoft Teams primarily requires the installation of the 3CX Microsoft Teams plugin. This plugin serves as a bridge between the two platforms, facilitating communication and collaboration. The integration allows users to take advantage of Microsoft Teams while leveraging the capabilities of the 3CX phone system.

By correctly installing the plugin, users can ensure seamless connectivity, enabling features such as making and receiving calls directly from Teams, managing presence information, and accessing 3CX functionalities within the Teams interface. This approach streamlines the workflow for users already familiar with Teams, making it easier for organizations to adopt unified communications.

The other options, while they may sound plausible, do not accurately reflect the integration process required for 3CX with Microsoft Teams. A specific training certification is not necessary for integration, nor is there a need for special hardware or a separate software application to establish this link. The plugin is specifically designed to work within the established framework of both systems, making it the sole requirement for successful integration.