What is the function of inbound call settings in 3CX?

The function of inbound call settings in 3CX is to determine how to handle incoming calls. These settings allow users to define the routing behavior for calls that come into the system. Users can specify various options, such as directing calls to specific extensions, ring groups, or queues, based on their business needs. The inbound call settings can also include options for call handling during business hours, after-hours, or when the office is closed. This ensures that calls are managed efficiently and that customers receive a consistent experience when reaching out.

Choices related to tracking sales conversions, logging outgoing call details, or managing employee schedules focus on different functionalities that are not specifically related to how incoming calls are processed in the 3CX system. While these features may be part of broader call management or business operations, they do not define the primary role of inbound call settings, which is solely concentrated on how incoming communications are routed and managed.