What is the method for making calls ring simultaneously across multiple extensions in 3CX?

The method for making calls ring simultaneously across multiple extensions in 3CX is achieved by creating a Ring Group. A Ring Group allows you to combine several extensions so that when a call comes in, all the extensions within that group will ring at the same time. This feature is particularly useful for teams that need to answer calls promptly, ensuring that the incoming caller has a higher chance of being connected without needing to wait.

When a Ring Group is configured, it can include any number of extensions and can be tailored to specific user needs, such as business departments or support teams. In contrast, options like call forwarding to a main extension or establishing a Hunt Group may handle calls differently. Call forwarding generally redirects calls to a single designated extension instead of ringing multiple extensions simultaneously, while a Hunt Group typically directs calls to the next available extension in a predefined order rather than ringing them all at once. Configuring user status options, on the other hand, manages availability and presence information rather than how calls are distributed among multiple users.