What is the purpose of a "Blind Transfer" in 3CX?

The purpose of a "Blind Transfer" in 3CX is to transfer a call directly to another extension without notifying the receiving party beforehand. This means that the caller is transferred immediately to the other extension, typically without any introduction or context provided to the person receiving the call. This type of transfer can be efficient in situations where the original caller can be seamlessly connected with the new party without needing to inform them first.

For example, if a receptionist receives a call and knows that the caller needs to speak to a specific department, they can simply blind transfer the call to that department's extension, allowing the call to connect without delay. This method contrasts with other transfer options that involve notifying or introducing the call to the receiving party, making blind transfer a straightforward solution for direct call handling.