When a missed call notification is not sent, what is the likely reason?

A missed call notification may not be sent if the call does not meet the criteria established for notifications. Each system has specific settings that control the parameters of what constitutes a missed call worthy of notification. This can include factors such as the caller's identity, the time the call took place, or if the call was answered by another extension. If any of these criteria are not met, the system may skip sending a notification altogether even if a call was missed.

For instance, if there are settings that dictate that only calls from certain numbers (like external lines) prompt a notification, a missed call from an internal number might go unnoticed. This ensures that users only receive notifications that are relevant based on their defined preferences and operational requirements.

Understanding these criteria is essential for troubleshooting missed notifications and ensuring that users stay informed about important calls.