Which feature assists in managing call routing in 3CX?

Outbound Rules play a crucial role in managing call routing within the 3CX system. They allow administrators to define how and where outbound calls are directed based on specific criteria such as the caller’s extension, destination number, and other conditions. By setting these rules, an organization can effectively control which lines are used for different types of calls, ensuring cost efficiency and streamlined communication.

For instance, an outbound rule can specify that local calls are routed through a particular trunk, while international calls might be routed through another, optimizing connectivity based on business needs. This feature is essential for businesses that want to manage call traffic intelligently and ensure compliance with routing policies.

In contrast, other features such as Call Forwarding are primarily used for redirecting incoming calls to different numbers, Voicemail Settings handle the management of voice messages, and Call History provides records of past calls but does not influence how calls are routed. Therefore, Outbound Rules distinctly highlight the ability to direct outgoing calls according to an organization's policies and requirements.